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Frequently Asked Questions

Quilting Momma FAQ

What is Quilting Momma's return policy?
Quilting Momma wants your return process to be just as easy as it was to buy the item. If you need to return an item, contact us to request a shipping label and packing slip. You have 30 days from the date of delivery to return the unopened merchandise in order to receive full repayment or a store credit. We will do our best to ensure you are satisfied with a product.
Please understand that if a product has been altered or used, except product failure, we cannot accept the return.

What shipping companies does Quilting Momma use?
We use the following carriers to deliver our orders:
  • USPS
  • UPS
  • FedEx
  • DHL
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

When will the quilting community begin?
We expect the quilting community to begin accepting members by April 2017. Sign up for our email list so that you will be notified!

How can I get assistance with a quilting project?
Contact Quilting Momma using the contact form and ask her any question. If she can't answer it, she'll point you in the direction of another expert.

What is Quilting Momma's Privacy Policy?
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.